Appointment Policy

To allow ample time for all patients and scheduled surgical procedures, we operate primarily by appointment. Emergency cases shall always receive top priority, which is why occasional appointment delay is inevitable.  Please realize that we make a sincere effort to see each client on time.  Please arrive twenty minutes early if you are a new patient so that you may fill out the needed information.  If you are a current client and arrive more than 10 minutes after the start of your scheduled appointment time,  we most likely will need to have you drop off your pet or reschedule the appointment.   

For your convenience, 'drop-off' appointments are available. A 'drop off' means you could bring your pet at the time that works best for you and leave him/her with us for a couple of hours. Usually we will ask you to drop off sometime in the morning so our doctors can examine the patient in between appointments or at the time purposely reserved for admitted patients. Once the doctor has examined your pet, you will receive a call to discuss the diagnosis discharge instructions.

For things such as nail trims, single vaccines or other health problems that do not require a full physical exam, we can schedule a 'run-back' appointment. A 'run-back' means that you can come in at any time that is most convenient for you (within regular office hours). At that time, we will take your pet from you for a few minutes and bring him/her to our treatment area. We will remove sutures, cut nails, express anal glands, draw pre-surgical bloodwork or drug monitoring bloodwork, etc. If you think that your companion needs medical attention, please call our office so we can schedule an appointment to minimize your waiting time.

Payment Policy

Our goal is to provide quality medical care for your pet so that he or she may continue to be a healthy, happy companion for you.  Our fees are based on the financial requirements of maintaining a professional staff, modern facilities, technical equipment and supplies.

We require full payment at the time that services are rendered. For your convenience, we accept Visa, MasterCard, Discover, American Express, cash and personal checks.

Patient Arrival Policy

For your protection, and that of others, all dogs must be on a leash and properly controlled while in the waiting area or exam rooms. 
All cats must be presented in an appropriate cat carrier or on a leash.